Prospect Heights Animal Hospital

I’ve been bringing my baby girl Elzy here since she was 15 weeks old. She runs anxious and they are absolutely amazing with her! She loves (as much as anyone loves going to the doctors) her visits, especially her peanut butter treats. The staff was so accommodating and helpful to Elzy, me and my wife when we learned Elzy accidentally ate something she shouldn’t have. They took great care of her, even calling to follow up the next day. I can’t recommend this place enough!

Cannot say enough great things about my experience with this place. We took our 13.5 year old dog Bandit, who's always scared and sometimes scary in turn, in to have a tooth abscess treated that led to surgery. From the second we walked in for the initial appointment and all the way through the procedure and even navigating payment - everyone we met and dealt with were nothing but caring, helpful, and wonderful. Especially because of the specifics regarding my very particular and moody dog, it means so much to me to have found a trustworthy vet in NYC. Can’t recommend or thank them enough! We went to the Flatbush Ave location.

I didn’t visit for a serious issue — my rabbit just had watery eyes — but the doctors were very professional and attentive. They also trimmed my rabbit’s nails very quickly, which I really appreciated, since he’s not very used to being handled and it’s difficult for me to do it myself. The prices are good, and everyone was kind and caring. I hope we won’t have any problems in the future, but if we do, I’ll definitely come back here!

We brought our Cat in for a standard teeth cleaning, which we had done with our cat plenty of times before. Whatever they administered caused our cat's esophagus to close up, (also when brought for teeth removal later, there was evidence that no teeth cleaning was ever done. Leading us to believe they messed up his chart with another cat). We rushed him back to this vet IMMEDIATELY explaining that he was having a bad reaction and would not eat, they made me wait in their waiting room until they started closing the windows and I was the last person there (2 hours). Then said they forgot about me. They then said that this was our own cat's fault for an undisclosed previous condition and that we should rush him to Blue Pearl. No such condition has been reported before or since. At the time we had no insurance and we were out $5K for something they did to our cat. Basically they committed malpractice and passed him to another hospital to deal with. Thankfully we have since brought our cat to other more experienced and careful vets in the neighborhood. Also we now have pet insurance which is not cheap but we were scarred from this place. Avoid at all costs.

This review is solely for the manager Lissette. She is truly a kind person and went above and beyond for me while I had an all out temper tantrum. I could elaborate more but I would like HER review to stand on its own. Thank you Lissette. I will be able to catch my flight with ease.

I recently moved to the area and had to bring my cat in for her first visit when she had a massive lump on her neck. We saw Dr Arroyo who was so kind and patient over the phone with me since I couldn’t go inside during the visit due to COVID-19 precautions. I’m a bit of an anxious mother when it comes to my cat but she was wonderful at keeping me calm and being upfront about costs and treatments. She predicted it would be an infection but still sent out a sample to the lab, and when we got the results it turns out it was an infection! So thanks to Dr. Arroyo’s acumen and intelligence we were able to get a head start on treatment. My kitty is all healed now and so happy! I will definitely be returning, thank you PHAH!

I went with my puppy Mochi for her 11 week check up. Our first visit with Dr. Wolfe was excellent! The front desk was professional and friendly, the technician handled Mochi with care, and Dr. Wolfe answered all of my new-puppy-owner questions. We feel so lucky to have found our vet!!