Home2 Suites by Hilton West Bloomfield Detroit

Had a good experience here. Room was clean, breakfast was fresh, drain in room had a smell but we spent very little time in the room it wasn’t worth getting a room change. What stood out tho and made my overall experience great was Kim, she was helpful and hospitable during my entire stay. All the staff had positive attitudes and were great with assisting my friends and I during our stay.

We just love this Hotel. The manager Mr Roger is so hands on. The lady at the front desk Monique is so pleasant and always smiling. The location is convenient because we live right across the road. Our story is we love to do once a week to turn off the world, no cell phones, no computers, just us catching up on the week and enjoying quality time together. The rooms are great the have everything you need for your safe. We have stayed in the surrounding hotels and not what we expected! Since our stay here we are now regular guests here an love the management and employees. Thanks for making our weekly stays so nice. The Browns

Positive: It was easy to find off of the express way and a mile away from my meeting. Negative: Breakfast food was terrible!!!! and the mirror in our room was filthy and the doors were dirty. The bedseemed like it was old mattress.

Coming from someone who has never believed in leaving reviews all you need to know is that this establishment changed my mind. My parents are an elderly couple and they came to visit Michigan. I picked them up from this hotel this morning after they flew in last night. They are staying in the state for a long period of time so they had lots of baggage. Despite having lots of items they chose to carry everything down the stairs instead of using the elevator. They said that as they were making their way down the stairs the lobby housekeeper named Lucas stopped what he was doing to help them bring down their baggage one item at a time and eventually help them make their way out of the hotel. My parents had a smile on their face from ear to ear the entire day and couldn’t stop talking about their experience. Their stay was so great that they made me leave a review. True Hilton hospitality.

I am a Hilton Diamond Member, and I was on a business trip. I usually do not write reviews unless I have a terrible experience. I will start with how unclean the lobby and rooms are. I could see dust on my bathroom floor and hair in the shower from previous guests. So, I ended up cleaning the shower myself.||Throughout my 10-day stay, I only received one full-service housekeeping. I asked for my room to be cleaned for three days in a row, but believe it or not, I never got it after that first time. Every time I ask, the front desk staff writes my name, room number, and that's it. ||The phone in my room isn't ever working, so when I tried to call down for any question whatsoever, I couldn't reach them. So, I had to go downstairs every time to ask a question. ||Do not get me started on staffing, Hospitality etiquette, and compassion. do not exist at this Hotel. I am no longer staying at this location.

Enjoyed my stay. Very convenient location. Wish I'd brought my swimsuit to use the indoor pool. Also forgot my gym shoes so I couldn't take advantage of the awesome Spin2Cycle gym. My only complaint is that there were a couple of gnats flying around in my room.

Where do I begin.... I have to day I was absolutely disappointed! I walked into my room after a long drive only to find it dirty. The bed was about the only thing clean. |Upon entry my feet were sticking to the tile floor in entry way and bathroom. There were muddy foot prints on carpet. food crumbs on floor ( Dorito crumbs by couch) the kitchen sink was clogged so when the dishwasher ran water backed up in stink leaving nasty, smelly, food particles in sink. the bathroom floor needed mopped, toilet seat was dirty, tub was dirty, and lastly the dishes in kitchen were dirty coffee stains in cups. basically I went and spent 30 dollars on cleaning supplies when I got back to hotel I spoke to staff and told them the room was dirty explaining above showing pics and they said they would tell housekeeping. I spent the night cleaning the hotel room for my own sanity, In the morning before I left for work i let them know that room was dirty and needed cleaning explaining again the above. Came back from work after 5pm and room had not been touched. So I again (3rd time) went down to desk and requested room to be cleaned and asked for towels as I had used most in my cleaning the previous night. This is a Hilton brand hotel and I have never stayed in one this dirty. I was like someone had a party and they only changed the bed. This is ridiculous I cant believe I had to clean my own Hilton hotel room because staff ineffective at sending house cleaning to my room. While the staff were polite and sorry the room was dirty. Nothing was done. I watched them write my number down but apparently that went no where. I was so let down and disappointed I just wanted to leave. If i wasn't there for work I would have. And to add insult to injury No one there gave a flying flip that the room was dirty.